Frequently Asked Questions

Everything you need to know about your Urban Jungle experience.

What is the standard shipping time for orders?

We typically process orders within 1-2 business days. Standard shipping within the continental US takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.

How do I initiate a return or exchange?

We offer a 30-day return policy on all unworn items with original tags attached. Simply visit our Returns Portal, enter your order number, and print your prepaid shipping label.

How do I know which size will fit me best?

Each product page features a detailed 'Size Guide' with specific measurements. As our styles range from slim-fit to oversized, we recommend checking the 'Fit Note' section for item-specific advice.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your materials sustainably sourced?

Urban Jungle is committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we strictly partner with Fair Trade certified factories.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. You can cancel or modify your order within 60 minutes of placement by contacting our support team via live chat or email.